alqemi

Shipping & Returns

Shipping & Return Information

Most orders are filled and shipped within 7 business days from the time of order. You will receive e-mail confirmation of your order when you place it, and again when it goes out.

US Orders: we ship using Postal Priority Mail, fully insured. Most orders arrive 2-3 business days after shipping. Please be sure to be available to sign for the package or make other arrangements with your carrier. Your package may not fit in a mailbox, and since it will be insured and tracked, your local mail carrier may not want to leave it without a signature. For safety reasons, we don't waive the tracking or signature requirement.

Orders outside the US:

After March 31, 2011, we will no longer be able to ship to customers in European Union countries. For more information about this sad change, click here

For other non-US orders, we ship using Postal Express Mail International, which usually arrives in 5-7 business days. This is the only method secure enough and insurable from the US to foreign destinations, and it is the only method we will use. Please note that we are required to fill out all customs forms accurately and completely, including the items in the shipment and their value. Any customs charges or import duties incurred for your package are your responsibility.

Please note that all the items we sell are legal in the US, but may not be in other countries. Be sure of your local laws before ordering- we are not responsible for the results of shipping US-legal items into countries where they are prohibited.

Picking up Orders in Person: we travel to many festivals and events, mainly in Northern California in Spring, Summer and Fall. We try to bring a good selection of our Spagyrics with us, but we can't bring every item in every size. If you will be visiting our booth at an event, and want to be sure of getting the items you need, you can order in advance and select "Show Pickup" as your shipping method. The next event we will be at will automatically be listed, you won't be charged shipping, and your Spagyrics will be packaged and ready for you at our booth. For more details on order deadlines for pickup, what events we will be at, and other information, visit the Al-Qemi Schedule page of this store, or go to the Contact Us page of this store to send us a message.

Returns: If your order arrives damaged, inform your delivery person right away, save all packaging, and contact us about replacement. If we have shipped you the wrong item, contact us so we can take care of it. Otherwise, all sales are final, so choose your items carefully- for health reasons, we do not accept any returns.

If you have any other questions or concerns, please visit the Contact Us page to reach us and we will be glad to help.

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The information here is not intended as medical advice. Consult your physician about your health, especially if you are pregnant, nursing, on other medications, or receiving treatment for an illness.
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